Information over Function

Too many organizations focus their information strategy around departments and job functions…and while this approach seems rational, I wonder if it is a totally backward model information centric organizations. The brilliant Peter Marks of Design Insight once wrote about the irony of supposedly customer centric organizations that were so structured Read more…

Hierarchies and Classifications

As a society, we have more classifications and hierarchies than we know what to do with. But the thing is that these can also be refined even more. Sure hierarchies and classifications are useful. But every new hierarchy or classification creates exponentially more complexity. And because the complexity is hidden, Read more…

Dealing with Information…

On the whole, we don’t know how to deal with information, but we all think we have a way of managing information. The fascinating thing about information is that it is both personal and communal. There is big information. Everything out in the public domain in some shape or form. Read more…

IT Just Sucks

Do  you  ever  feel  like  you are  just  force  fitting  what  you  want to  do into  digital  form Digital  offers  many  advantages. But  many  of these advantages are  illusory The  ability to quickly copy, alter  and  exchange  information  its digital form is pretty remarkable, but the advantages  dissipate  when everyone  Read more…

Data Blind

Love may be blind, but data is certainly not blind. But data doesn’t always help you to see. It may help you hear if you’re willing to listen. Data produces all kinds of noise. There is always something in the data that doesn’t fit. Like the gloves in the OJ Read more…

Bad Monitoring

There’s monitoring and then there is monitoring…. Dashboards have become very popular tools for monitoring and measuring all kinds of activities. Based on the metaphor of the car dashboard, these dashboards are supposed to give you the information that you need at a glance. The flawed assumption is that dashboards Read more…

Information Theory in Practice

Information theory is about as arcane as the word arcane. Information theory is not so much about content, but more about how information is transmitted and received. It is also about the efficiency of that transmission. In one definition, information theory is about how many bits are needed to move Read more…