Darkness is infinite. Enlightenment is far more limited.
Information is much the same way. What is known is finite. What is unknown is infinite.
And the infinite far outweighs the finite.
The paradigm of information systems is generally to capture the known in as many ways as possible.
And the unknown is ignored.
But there is more leverage in the unknown. The unknown is where the potential is. It is also where the danger is.
Information can be classified in multiple ways:
Known with known gotchas
Known with unknown gotchas – by far the worst
Known with unknown gotchas is the most dangerous.
Most of the time, even when we think we know, we are truly navigating in the dark.