Information technology is dehumanizing while it cloyingly claims to personalize everything for us. We are not really be treated as humans. We are be treated as clusters and segments. We are being made to think that we are special, but we are so very much not. Whoever we are, we Read more…
The role of emotion in data is underrated. Information systems don’t really put much feeling into their bits and bytes… And yet that is all that they really are. Bits and bytes that make up one version of reality. Just because it is data doesn’t make it real. And just Read more…
Water runs through pipes and while it is essential for life, few people are making a living through the strategic use of water. But water is still water despite it’s various states that it can be in. Information can be in many forms and is essentially infinite. While there are Read more…
Sharing is caring…or is it? It seems innocuous enough. It even seems helpful. But really? People have enough on their plate without lazy content sharing or cover your ass passing info along. We are all guilty of passing something along for a variety of reasons. Some of them are legitAnd Read more…
The exchange of information is usually not treated like a transaction. There is a lot information that is exchanged informally. This information can contain a lot of value. Sometimes it’s mutually valuable, other times the value is imbalanced. Even when information is traded as a financial transaction, the value doesn’t Read more…
There is a Japanese concept called Poke Yoke that in oversimplified terms means mistake proofing by design. This is a brilliant and reassuring strategy when it works as intended…But it is massively frustrating when it doesn’t. I don’t think I am the only person that has ever tried to force Read more…
Too many organizations focus their information strategy around departments and job functions…and while this approach seems rational, I wonder if it is a totally backward model information centric organizations. The brilliant Peter Marks of Design Insight once wrote about the irony of supposedly customer centric organizations that were so structured Read more…
As a society, we have more classifications and hierarchies than we know what to do with. But the thing is that these can also be refined even more. Sure hierarchies and classifications are useful. But every new hierarchy or classification creates exponentially more complexity. And because the complexity is hidden, Read more…
Knowing how to use a computer and how to manage information effectively are two very different things. Using a computer or a digital device has become an extremely common capability. Everyone with a smart phone is using information technology, but is information being effectively communicated. But knowing about how to Read more…
On the whole, we don’t know how to deal with information, but we all think we have a way of managing information. The fascinating thing about information is that it is both personal and communal. There is big information. Everything out in the public domain in some shape or form. Read more…